All products are sold, “AS-IS”, with no warranties expressed nor implied (unless otherwise stated in the product description) and cannot be returned or exchanged unless the item received by the customer is DOA (Dead on Arrival) or damaged during shipping.
If you have received defective/damaged products from us, you must notify us within 5 days of receiving said items to begin the return process.
(receiving of product will be based on your tracking number and the time and day that shows your package was delivered to you)
DOA items only apply to electrical devices or other similar devices.
Online purchases cannot be returned to our physical store front and must go through our RMA process below.
Should a customer return an item without notifying us first, we will refuse the package upon its delivery for the safety of our staff. For sanitary reasons, and the overall safety of our customers, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, wire, mechanical mods, rebuildable devices and atomizers and parts for rebuildables and/or atomizers.
Therefore, our Return Policy EXCLUDES any products of this kind.
Unfortunately, we are unable to offer any kind of replacement or compensation for bottled liquids as taste differ for each individual and how the flavor reflects on their palate.
Some products will have minor flaws and is expected during manufacturing. Small nicks or polishing scratches are common on many of the products other companies sell as well as the ones we sell. The only time we can accept a return or exchange an item, is if it is defective (meaning non functioning) or damaged from shipping (meaning parts damaged or crushed due to handling upon delivery).
Customer’s who try and return cloned items as authentic (items not purchased from us, and not made by the manufacturers we support), will have those items returned to them at their cost, and those customers will no longer be allowed to purchase any items through our website as the issue will be treated as fraud. Items damaged due to user error, misuse or abuse, are NEVER covered under warranty by us, Low Ohms Vaping, or the manufacturer’s of the products we sell.